When Does Your Order Ship
At the Wholesale Pet World Superstore, we will begin working on your order within 30 minutes of you placing it (Operating hours are 7:30 AM - 4:30 PM Pacific time). If it is before 2:00 PST, it will most likely ship that same day, otherwise it will ship the following day. We know that you want and need your product as soon as possible. Each day you wait for your product is another day that you lost turning over your inventory and increasing your capital to grow your business so getting your order out our door to your door as soon as possible is a top priority for us.
Shipping Your Order
The Wholesale Pet World Superstore (WOP Hereinafter) always strives to provide the lowest and most efficient shipping costs that we can and we maintain close relationships with some of the largest shippers in the United States and Globally.
1. Shipping costs are based on the weight of your order and the destination of your order.
2. The customer is responsible for the cost of shipping.
3. Once your order is placed, there can be NO CHANGES to the shipping address or order details unless it is approved in writing by the WOP. The shipping address MUST match the billing address on the credit card. There are no exceptions to this unless an address is previously approved by the WOP or the credit card processor at the time of checkout. NOTE: The WOP maintains the right to cancel any order if it feels there may be fraudulent or incorrect addresses provided.
4. The shipping address is the address entered by you (the customer) at the time of checkout and is approved by the credit card processor when your order is paid for and processed. This is the address that the credit card processor provides to WOP and is digitally transferred directly to our shipping software. The address you have entered is the address WOP will ship your order to. WOP does not make any changes to the address that you have provided and was approved by the credit card processor.
5. WOP will not accept, entertain or approve any changes to your order by phone (no exceptions). Any and all changes to your order MUST be emailed to Support@WholesalePetWorld.com and approval for any changes must have an approval email back from us. Without an approval email from WOP, your change or cancellation request has NOT been actioned or approved.
NOTE: Emailing WOP any order changes or cancellations does not mean that your request(s) have been verified or confirmed; in fact, you must assume that NO order changes have been made to your order until you have a confirmation email from us confirming any approved changes. This includes any and all cancellations, address changes, item order changes, name changes or any other change to your order. There are no exceptions.
6. WOP uses FedEx, DHL, USPS and / or UPS shipping services. USPS delivery times are NOT guaranteed. UPS and FedEx do guarantee their delivery dates based on the service chosen. The Wholesale Pet World Superstore does not provide any guarantees with regards to shipping times that the shipping companies or USPS offer. All remedies for delayed packages must be made through the shipping company used.
7. WOP provides the lowest price options possible for shipping your products
8. Shipping costs are always independent of our product prices.
9. The shipping carrier may vary depending on your location and weight.
10. WOP is not responsible for shipping delays resulting from errors, weather, acts of god, errors made by the shipping company, errors or omissions provided by the customer or delays to shipping that are out of our control. No guarantees are made as to the exact shipping and arrivals dates.
11. If a wrong shipping address provided or any incorrect shipping information which results in your order being "Return to Sender", shipping costs are non refundable and have to be paid for again for a reship. The Wholesale Pet World Superstore is charged by the shipper (USPS or UPS) for these instances and the customer is responsible for the costs where the error is on their part.
12. WOP shall make every effort to ensure your order arrives quickly and in 100% good condition which includes working closely with the shipper (USPS or UPS), tracking your package and ensuring its safe delivery at all times.
13. The WOP will only provide store credit for missing or damaged items for Canadian and International orders. There are no exceptions to this rule as the costs of shipping is too prohibitive.
Do You Ship On Saturdays?
We sure do! Saturdays are just another work day for us and we actually work on Sundays as well picking and packing orders, however, there are no UPS or USPS pickups on Sundays so your Sunday order will then ship on Monday. We work 7 days a week to get your order out. We take your business seriously and we do not want to disappoint. We will do everything we can to get your product to you quickly and accurately.
Can I Get a Shipping Estimate on My Order Before Checking Out?
Yes you can and it is easy, just follow these steps:
1. Go to your Shopping Cart
2. Scroll to the bottom of the page
3. On the right hand side you will see "Add Info" on the shipping line
4. Add your information and you can have a shipping quote on your order.
The Wholesale Pet World Superstore provides it vast catalog of dog and cat pet supplies to international customers.
NOTE: The Wholesale Pet World Superstore will only provide store credit for missing or damaged items for Canadian and International orders. There are no exceptions to this rule as the costs of shipping is too prohibitive.